Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish steering for planning, customizing, deploying, integrating, and managing Dynamics CRM in your distinctive enterprise and technical environment. Authored by two major Microsoft Dynamics implementers, this book systematically explains how the system works, why it works that strategy, and the way one can leverage it to its fullest profit.
The authors present clear examples, confirmed biggest practices, and pitfalls to avoid in using every very important Dynamics CRM performance. The far-reaching protection ranges from Dynamics CRM’s product sales, promoting, and customer help choices to its automated workflows; from Outlook and Office integration to reporting and security. The authors provide unbiased notion into Dynamics CRM’s strongest new choices, from its improved interface to its new mail merge and data migration tools.
This book is for every IT expert who intends to work with Dynamics CRM, regardless of their experience with Dynamics or totally different CRM choices. The authors current occasion-rich, affordable protection of superior Dynamics customization, extensibility, and integration: information that is obtainable nowhere else.
Detailed information on strategies to… Organize, configure, and hold all sides of Dynamics CRM in any group or business Utterly understand every the on-premise and hosted variations of Dynamics CRM Benefit from Dynamics’ new choices, along with e mail, the Outlook shopper, Net Coping with Deployment (IFD), and relationships Deal with product sales leads, options, accounts, contacts, promoting lists, product sales collateral, campaigns, quotes, orders, and invoices Improve customer help by integrating schedules, situations, contacts, product/service information, and additional Assemble extremely efficient automated workflows that streamline key product sales duties and liberate salespeople for less complicated selling Successfully administer and protected any Dynamics CRM implementation Drive larger value by integrating Dynamics CRM with Microsoft Office productiveness tools Customise and extend Dynamics CRM using Seen Studio, .NET, and customised plug-ins and add-ons
ON THE WEB:
Get hold of all of this book’s examples and provide code at informit.com/title/9780672329708