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CMMI for Services: Guidelines for Superior Service (2nd Edition) (SEI Series in Software Engineering) Pdf

Download CMMI for Services: Guidelines for Superior Service (2nd Edition) (SEI Series in Software Engineering) Pdf

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Book Description:

CMMI® for Suppliers (CMMI-SVC) is an entire set of tricks to help organizations arrange and improve processes for delivering suppliers. By adapting and growing confirmed necessities and biggest practices to reflect the distinctive challenges confronted in service industries, CMMI-SVC presents suppliers a wise and focused framework for attaining higher ranges of service high high quality, controlling costs, enhancing schedules, and making sure shopper satisfaction. A member of the newest CMMI model, CMMI-SVC Mannequin 1.three, shows modifications to the model made for all constellations, along with clarifications of high-maturity practices, alignment of the sixteen core course of areas, and enhancements in the SCAMPI appraisal method.

The indispensable CMMI® for Suppliers, Second Model, is every an introduction to the CMMI-SVC model and an authoritative reference for it. The contents embrace all the model itself, formatted for quick reference. In addition to, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the character of particular course of areas and to level out why their practices are useful; and inserted longer sidebars to elucidate important concepts. Short-term essays by people with experience in completely totally different software areas further illustrate how the model works in apply and what benefits it provides.

The book is cut up into three parts.

Half One begins by utterly explaining CMMI-SVC, its concepts, and its use. The authors current robust particulars about service concepts, along with a dialogue of lifecycles in service environments; outline discover ways to start using CMMI-SVC; uncover discover ways to get hold of course of enhancements that last; and provide insights into the relationships amongst course of areas.

Half Two describes generic goals and practices, after which particulars the complete set of twenty-four CMMI-SVC course of areas, along with specific aims, specific practices, and examples. The tactic areas are organized alphabetically by acronym and are tabbed for simple reference.

Half Three incorporates a lot of useful belongings, along with CMMI-SVC-related references, acronym definitions, a glossary of phrases, and an index.

Whether or not or not you are new to CMMI fashions or are already conversant in a lot of of them, this book is an important helpful useful resource for service suppliers in learning about or implementing course of enchancment.




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