A Comunicação entre Usuários e Analistas de Sistemas: (2a edição) (Portuguese Edition)

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2a edição: com exemplos contextualizados e práticos.

Este livro discute assuntos relacionados à Comunicação entre Usuários e Analistas de Sistemas. Começa discutindo a importância da comunicação para a Análise de Sistemas e apresenta as principais técnicas para coleta de dados. Após, o livro apresenta conceitos relacionados ao processo de comunicação em geral e discute o papel dos signos, através da Semiótica. Há um capítulo específico para tratar da comunicação linguística, discutindo problemas relacionados ao uso das línguas e palavras. Depois, há uma capítulo sobre os significados e o papel dos signos na linguagem. São discutidos problemas relativos à interpretação da comunicação, compreensão de significados e a influência das emoções na comunicação. Há dois capítulos específicos para tratar da comunicação oral e da comunicação escrita, dando dicas de como fazer perguntas, como realizar entrevistas, como ouvir, como ler e escrever para ser melhor entendido. Há um capítulo só sobre a psicologia da comunicação, discutindo as relações humans, a influência da personalidade e das emoções, a resistência às mudanças, a atenção. Também há um pequeno capítulo sobre a comunicação em grupos, tratando em detalhes das reuniões. Por fim, há dicas para Analistas de Sistemas sobre como lidar com usuários e sugestões de como realizar melhor a comunicação entre pessoas.

Product Details

  • File Size: 647 KB
  • Print Length: 110 pages
  • Publication Date: September 8, 2014
  • Sold by:  Amazon Digital Services LLC
  • Language: Portuguese
  • ASIN: B00NFQTF34
  • Word Wise: Not Enabled
  • Lending: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled

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